FAQs – Frequently Asked Questions


General Questions

Do you have a question we have not answered here? Please feel free to contact and share it with us. Once we have provided you with an answer, we will update this list for the benefit of future visitors to our site.

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[accordion-item title=”What is a Virtual Tour?”]Virtual tours are panoramic tours of buildings or other locations which are designed specifically for viewing on the Internet. Using a series of panoramic, photographed still images and advanced technology, virtual tours provide convenient and realistic walkthroughs of any location from a computer with Internet access. Virtual tours are often utilized as important components of business websites.[/accordion-item]

[accordion-item title=”What’s the advantage of a virtual tour?”]Virtual tours provide a visually stunning representation of a space. They have the unique ability to captivate and inspire an audience, encourage interaction and enhance engagement. Our virtual tours are created relevant to their target audience; they can be used to promote a venue, for training and education, as part of a visitor attraction, or simply to capture a moment in time.[/accordion-item]

[accordion-item title=”What preparation should I make before the shoot?”]It is advisable to prepare the areas to be photographed before we arrive. The tour will be a showcase of your location, so make sure it is looking its best![/accordion-item]

[accordion-item title=”How much will a virtual tour cost?”]This really depends on the type of tour you commission. When we’ve got an idea of your project, we’ll be able to talk you through the various options. We always provide written quotations detailing the scope of the project, timescales and clear pricing.
Whatever size of project, we guarantee to provide excellent value for money. Why not give us a call and discuss your ideas, we’d love to hear from you.[/accordion-item]


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Virtual Tours: The Production Process

During the production process of your virtual tour, a professional Virtual Graphics Photographer visits your location to capture the necessary images to be included in your tour. After gathering images, our technicians return to our studio to create, edit and fine tune virtual tours to the desired specifications of our clients. We maintain a daily open dialogue with our customers as we refine their virtual tours to fit their specific needs.


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[accordion-item title=”How many scenes will my virtual tour need?”]The number of scenes required will depend entirely on your location. Whilst a restaurant may only require a single scene of the dining area, a hotel may require multiple scenes of its bedrooms, restaurant and reception. The composition of your tour is something we will discuss with you prior to each project.[/accordion-item]

[accordion-item title=”How long will it take to create my virtual tour?”]We will arrange a convenient time to attend a location and typically take about 30 minutes to photograph each scene. Back in the studio, each tour spends many hours in production to ensure the very best results.[/accordion-item]

[accordion-item title=”Will it work in all popular web browsers?”]All of our virtual tours are designed to work on Flash and HTML5 platforms which are viewable on most major browsers.[/accordion-item]

[accordion-item title=”How do I view HTML5 Virtual Tours on my PC or MAC?”]

It’s possible to test your iPad/iPhone compatible virtual tour on a Pc or Mac with the Safari 5 browser by changing the User Agent setting in the browser:

1.Mac: Click on Safari on the menu bar and go to Preferences.

Windows: Click on Edit on the menubar and go to Preferences.

2. Go to the Advanced tab.

3. Check the checkbox for Show Develop menu in menu bar.

4. Now a new Develop menu will show up in the menu bar.

5. Click on this new Develop menu and then select User Agent.

6. Select the Mobile Safari 3.2 – iPad item.

7. Press the Reload button to view HTML5 version of your virtual tour.[/accordion-item]

[accordion-item title=”Can I customize my tour?”]Of course! Every virtual tour is different and producing one is a creative process. We will discuss your preferences for every aspect of the tour including the interface, visual appearance, navigation, colour schemes, branding, content and features. Our designers will ensure that these are reflected in the finished tour, making it unique to you and complimentary to your existing brand.[/accordion-item]


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What features can I have?

Many additional elements can be included and you have the option to select from a variety of extra content. Just ask us and we’ll explain how they can be incorporated into your tour.

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[accordion-item title=”Floor Plans”]Tours can include an interactive floor plan enabling users to choose how and where to move within the tour.[/accordion-item]

[accordion-item title=”Google Maps”]View the location of your tour, or even the individual scenes within a tour on an embedded Google Map.[/accordion-item]

[accordion-item title=”Points of Interest”]Add point of interest (“hotspots”) to your tour. Hotspots are special links within a tour indicating that more information is available. Clicking a hotspot launches a small window which can display a photograph, video or animation, launch a web link or display contextual information.[/accordion-item]

[accordion-item title=”Multimedia”]We can add whatever multimedia content you need. You can create rich and vibrant virtual tours by integrating videos directly into the tour. You can add an audio soundtrack, voiceover, sound effects and many other multimedia ingredients.[/accordion-item]

[accordion-item title=”iPad2 (and Higher) and iPhone 4/5 Gyroscope Support”]Add an even greater level of interaction for the viewer by enabling them to navigate your virtual tour by moving their tablet or phone! Our tours support the gyroscope of the iPad2 and iPhone 4.[/accordion-item]

[accordion-item title=”Language Support”]Tours can be delivered in multiple languages so they can be enjoyed by people from all over world. If you are interested in multiple language support, our team will be happy to discuss your requirements.[/accordion-item]


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Perhaps we have not thought of a question you have in mind, please feel free to contact us and share with us and once we provide you an answer we will post it here for others to see in the future.

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Contact Info

Virtual Tour Group Inc.

223 Wall Street, Suite 404,

Huntington, NY 11743

(347) 868-7360

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